Return & Refund Policy

Return window

You have 7 days from the delivery date to request a return.

How to start a return

Message us on WhatsApp at +92 340 8944555 with:

• Order number

• Item(s) you want to return

• Reason + photos (if damaged/incorrect)

Items sent back without WhatsApp approval won’t be accepted.

Eligibility

To be eligible, items must be unused, in the same condition you received them, with tags and original packaging, and include proof of purchase.

Damages & issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or the wrong item so we can make it right.

Exceptions / non-returnable items

For hygiene and safety, we cannot accept returns of:

• Opened/used beauty & personal-care devices or cosmetics

• Unsealed earbuds/headphones or wearable tech

• Custom/personalized items

• Clearance/final-sale items (if marked as such)
  If you’re unsure about an item, message us on WhatsApp.

Exchanges

The fastest way is to return the item; once approved, place a new order for the replacement.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. If approved, a refund will be issued to your original payment method. Processing times vary by bank/card provider.

Return shipping

• If the item is defective/incorrect, we cover return shipping.

• For all other returns (change of mind, size/color preference, etc.), customer pays return shipping.
  We’ll share the return address/instructions on WhatsApp after approval.